Customer conversations, built on
real-time infrastructure.
SocketDesk is the live chat and support platform for teams that treat every message as production traffic. Sub-second delivery, a console your agents will actually like, and controls your admins expect.
Trusted by teams at
Product
Everything your support team needs, nothing they don't.
A purpose-built inbox where agents manage dozens of conversations simultaneously — keyboard shortcuts, canned replies, and collision detection built in.
Open console →Messages delivered under 200 ms via Socket.IO with a Redis adapter. Presence indicators, typing state, and read receipts update instantly — no polling.
See performance →One script tag. Zero dependencies. The widget connects to your workspace automatically, supports file uploads, and inherits your brand colors.
View widget →Track first response time, resolution rate, and customer satisfaction per agent, team, and workspace. Exportable data, no third-party vendor required.
See analytics →Multi-tenant from day one. Each workspace is fully isolated with seven role levels — Owner, Admin, Supervisor, Senior Agent, Agent, Read-only, and Billing.
Learn about roles →Every console action is available via API. Subscribe to real-time events over WebSocket or consume them as webhooks — your architecture, your choice.
View API docs →Why SocketDesk
Built for teams that care about the details.
Most support tools are designed to handle tickets. SocketDesk is designed for conversations — the kind that happen in real time, under pressure, where every second counts.
Messages travel directly over WebSocket — not HTTP polling. Agents see what visitors type as they type it. No refresh. No lag. No frustration.
Argon2id password hashing, JWT access and refresh tokens with rotation, upload tokens scoped to conversation and workspace, RBAC at the API layer.
The entire stack is open-architecture. Run it on your own infrastructure with Docker Compose in under five minutes, or let us manage it for you.
Every capability is exposed over REST and WebSocket. Build automation, sync to your CRM, or trigger workflows — without screen-scraping workarounds.
Customers
Teams that made the switch.
"We cut average first-response time from 4 minutes down to 28 seconds. The real-time indicators mean agents know the moment a customer is typing — no more awkward 'are you still there?' messages."
"The RBAC model is exactly what we needed. We have contractors handling tier-1 and they can't see billing data or escalate without supervisor approval. It just works."
"We run SocketDesk on our own infrastructure. The Docker Compose setup took 10 minutes. No telemetry, no vendor lock-in, no surprise billing tiers. Our data stays in our datacenter."
Simple, transparent pricing
Start free, scale as you grow. No hidden fees.
- ✓ Up to 3 agents
- ✓ 500 conversations/month
- ✓ 1 widget channel
- ✓ Basic reports
- ✓ Community support
- ✓ Up to 10 agents
- ✓ Unlimited conversations
- ✓ 3 widget channels
- ✓ Advanced reports & SLA
- ✓ Automations & canned responses
- ✓ Custom branding
- ✓ Priority email support
- ✓ Up to 25 agents
- ✓ Unlimited conversations
- ✓ Unlimited channels
- ✓ CSAT surveys
- ✓ SSO / SAML
- ✓ API access & webhooks
- ✓ Dedicated account manager
- ✓ Unlimited agents
- ✓ Custom SLA guarantees
- ✓ On-premise deployment
- ✓ Custom integrations
- ✓ 24/7 dedicated support
- ✓ SLA & security review
Ready to move at the speed of chat?
Get your workspace set up in under 5 minutes. No credit card required.